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The Ghost · Legal
What you're buying, what I promise, what I don't, and how either of us gets out of it. Plain enough that you can read it before you buy rather than after something goes wrong.
These terms are between you and me. There is no agency behind me, no account manager, and nobody the work gets handed down to.
Buying anything on this site, or booking a paid session, means you accept these terms. If something in them is wrong for your situation, email me before you buy and we'll agree it in writing instead.
If the scope of what you want differs from any of the above, we agree it in writing first and that written scope wins over this page.
Every price on this site is exclusive of VAT, and VAT is added at checkout at the current rate. Prices are in pounds sterling.
Payment is taken through ThriveCart at the point of order. Be Known can be paid in 2 equal instalments, the first on booking and the second before session 3. The Run is invoiced monthly in advance.
A price is what it says when you buy. If I change what something costs, that applies to new orders, never to work already booked.
If an invoice goes unpaid for 30 days I can pause the work until it's settled. I'll tell you before I do it, not after.
If you're buying as a consumer rather than for a business, the Consumer Contracts Regulations 2013 give you 14 days from the day you order to change your mind, for any reason or none, and get your money back.
Most of what I sell gets delivered faster than that, which is where it gets specific.
If you ask me to start inside the 14 days, and the checkout asks you to confirm exactly that, then 2 things follow. You keep the right to cancel while the work is only part done, and you pay for the part I've already done. Once the work is finished and delivered, the right is gone. That's the law, not a term I've invented, and it's the same rule that lets you have the Red Pen recording in 2 days rather than 15.
If you'd rather keep the full 14 days untouched, say so and I'll simply start on day 15. It costs you nothing except the wait.
To cancel, email [email protected] and say you're cancelling. Any clear statement does it. You don't need a form, a reason, or a particular set of words, and I won't ask you for any of them. Refunds go back to the card you paid with, within 14 days of me being told.
Buying for a business? The 14-day right doesn't apply to you by law. Read the refund page anyway, because I offer more than the law makes me.
Being straight about this now is cheaper for both of us than an argument later.
Ghosted means ghosted. I don't claim your work as mine, I don't put your name on my site without asking, and I don't discuss what you told me in a session.
An NDA is available on request and I'll sign yours rather than insisting on mine.
Where I do name a client or quote a result, it's because they said yes to it specifically. Where I report numbers, they come from analytics exports for the dates stated, and I'll show you the export.
You do, on payment. Every piece of writing I produce for you, the report, the Blueprint, the Voice Print, the drafts, published or not, is assigned to you once the invoice is settled. It's yours during the work and it stays yours after it ends. These are not rented posts.
Until payment clears, I keep the rights. That's the only leverage a 1-person studio has and it has never once needed using.
What stays mine is my own methods, templates and frameworks, which I use with everybody. You own the output, not the process that made it.
Nothing here limits my liability for death or personal injury caused by negligence, for fraud, or for anything else the law says can't be limited. It can't be and I wouldn't want it to be.
Beyond that, and to the extent the law allows, my total liability is capped at the fees you've paid me for the piece of work the claim relates to. I'm not liable for lost profit, lost revenue, lost business, lost data or reputational loss.
Your statutory rights as a consumer are unaffected by anything on this page.
If something's gone wrong, email [email protected] and say what it is. I answer my own email and I'd rather hear it directly. I'll reply within 5 working days and tell you what I'm going to do about it.
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland you can bring proceedings in your own country instead.
I may update these terms. The version that applies to your purchase is the one that was on this page when you bought.
Last updated 10 September 2026